Leadership Systems, Workforce Systems, and Patient Interaction Systems
- Leadership Systems Solutions: CARELEADERS® Systems target the collective leadership behaviors of an organization, which define its culture. The goal is to develop robust structures and systems, by focusing on servant leadership at every level of the organization.
- Workforce Systems Solutions: Certain solutions are employee-focused, including values-grounded behavioral-based interviewing, total rewards programs, Customer Relationship Management (CRM) – communications methods, and distance learning offering.
- Patient Systems Solutions: Solutions are patient-focused and address clinical, operational, and financial issues by focusing on the patient experience, such as “recovery” after adverse events occur. A number of techniques and methods from the hospitality industry that improve the comfort component of caregiving are utilized. Other solutions specifically address improving new patient-centered measures, soon to be used by healthcare purchasers.
A number of products and services are applied and provided through our teams including performance improvement assessments using tools such as the CARECIA ImpactIndex®. This software-based product provides technology for comparative evaluation efforts to determine the impact index of certain medical practices and solutions. We apply it to measure the impact of workforce iniatives on clinical, operational, and financial improvement. It allows us to measure dimensions of cost, impact and adoption difficulty of many new strategies and solutions. We have a number of software-based diagnostic instruments, such as our CULTURE SCAN®, which is an evidence-based assessment suite of tools that allows us to measure the “Is State” of a healthcare organization and monitor its improvement over time.
CARECULTURE® Solutions
Our CARECULTURE® management toolset is a suite of business management services including consulting services, online learning solutions, and software-based web subscription services that provide a framework and tools to help hospital management assess, plan, and implement a hospital culture that is driven by patient care values. We utilize our CARECULTURE® management toolset to teach, imprint, and implement CARECULTURE® values in all hospital systems, starting with leadership and ending with supplier and provider partnerships. CARECULTURE® management services are designed to increase patient safety and patient and employee satisfaction, and to optimize revenues through a decrease in employee turnover and preventable hospital errors.
This is a product of the CARECULTURE® management toolset that provides business management services, including consulting services, online learning solutions, and software-based-technology solutions to help hospital management assess, plan, and implement behavior-based core values that will drive a patient care culture. CARECULTURE BLUEPRINT® services are comprised of a combination of: (1) consulting and expert coaching techniques used with top leadership to define core values; (2) online learning solutions to support the enterprise-wide implementation of behavior-based core values; and (3) software-based-technology solutions that facilitate the development, communication, imprinting, and use of core values in other applications.
This is a product of the CARECULTURE® management toolset that provides business management services, including consulting services, online learning solutions, and software-based-technology solutions to help hospital management engage every employee in delivering quality patient care, safety and services while also achieving positive business results. CAREBIZ services are comprised of: (1) consulting and expert coaching techniques used with management to develop strategies for more fully engaging every employee in finding smarter ways to conduct the business providing safe patient care aligned with core values; (2) online learning solutions to support the basic business education of hospital employees and the implementation of specific methods for engaging employees in the business of the hospital; and (3) software-based-technology solutions that provide tools to engage employees in the hospital business, including corporate and department dashboards, reward-centered games, communication tools, and a business proposal system.
This is a product of the CARECULTURE® management toolset that provides business management services, including consulting services, online learning solutions, and software-based-technology solutions to help hospital management assess, plan, and implement peer-based and behavior-based interviewing, selection, and hiring practices that are driven by core values imprinted in the CARECULTURE BLUEPRINT®. CAREPIX services are comprised of a combination of: (1) consulting and expert coaching techniques used with management to align core values with hospital hiring practices; (2) online learning solutions to support the implementation of behavior-based hiring practices; and (3) software-based-technology solutions that provide tools to assess hospital hiring practices, develop and validate key attributes for targeted positions aligned with core values, produce behavioral interview questions based on the key attributes and core values, produce a combination of interview guides based on the targeted position requirements and interview team composition, and capture the results of the team selection decision.
These are products of the CARECULTURE® management toolset that provide business management services including consulting services, online learning solutions, and software-based-technology solutions to help hospital management assess, plan, and implement a total employee rewards package that is driven by core values imprinted in the CARECULTURE BLUEPRINT®. CARECULTURE REWARDS® services are comprised of a combination of: (1) consulting and expert coaching techniques used with management to help the hospital create a competitive advantage through base and variable pay plans, recognition programs, and creative core and non-traditional benefits, which are driven by core values; (2) online learning solutions to support the implementation of a value-based total rewards program; and (3) software-based-technology solutions that provide tools to assess hospital employee rewards practices, model new and innovative rewards plans, and determine the ROI of potential plans.
CareCultureExe® Toolset
This is a product of the CARECULTURE management toolset that provides business management services including consulting services, online learning solutions, and software-based-technology solutions to help hospital management assess, plan, and execute a performance management system aligned with dashboard metrics and driven by core values imprinted in the CARECULTURE BLUEPRINT®. CARECULTUREEXE® services are comprised of a combination of: (1) consulting and expert coaching techniques used with management to help the hospital develop and execute a values-based performance planning and evaluation process; (2) online learning solutions to support the implementation of a values-based performance management process; and (3) software-based-technology solutions that provide tools to assess hospital performance management practices, develop individual performance plans based on the dashboards, evaluate individual performance based on the performance plan, develop individual development plans that are monitored periodically, and gather multi-peer ratings for individual performance appraisals based on the core values imprinted in the CARECULTURE BLUEPRINT®.
- Patient-Centered Solutions: CareLeaders® performance solutions enable best practices to deliver verifiable performance improvement, measured by outcomes, process, structure, and patient-centered metrics. It is these same metrics that certifying, regulatory, and purchasing organizations, such as the Centers for Medicare & Medicaid Services (CMS) and private payers, demand to deliver full and optimal reimbursement. To traditional medical entrepreneurs who know that payment mechanisms are the make-or-break issues for success, pay for performance (P4P) is the new reimbursement code.
CARELEADERS® is a Trademark of HCC Corporation. CARECULUTRE®, CAREBIZ®, CARECULTURE BLUEPRINT®, CAREPIX®, CARECULTURE REWARDS®, and CARECULTRUEEXE® are Trademarks of CARELEADERS®.